Return & Refund Policy

Last Updated: September 27, 2026

At Elanovia House, your satisfaction is important to us. We want you to feel confident when shopping for beauty, hair care, personal care, and wellness products at our store.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unopened, and in its original condition.

• The item must be returned in its original packaging, including any accessories, labels, and included items.

• Proof of purchase, such as an order number or confirmation email, must be provided.

• The return request must be submitted within 30 days of delivery.

All returns are subject to review and approval in accordance with this policy and applicable consumer protection laws.

2. Non-Returnable Items

For hygiene, health, and product safety reasons, certain items are generally not eligible for return or refund due to a change of mind once opened or used.

These may include:

• Beauty & Skincare Products: Opened or used skincare products, cosmetics, serums, creams, and other personal beauty products.

• Hair Care Products: Opened or used shampoos, conditioners, hair treatments, and styling products.

• Intimate Care Products: Opened or unsealed intimate hygiene products and other personal care items where return is restricted for hygiene or safety reasons.

• Health & Wellness Supplements: Opened, unsealed, or partially consumed vitamins, dietary supplements, and other ingestible wellness products.

• Final Sale Items: Products clearly marked as final sale or non-returnable at the time of purchase, where permitted by law.

• Gift Cards: Gift cards and other non-refundable digital products, where permitted by law.

Please note that these exclusions do not affect any mandatory rights you may have under applicable consumer protection laws. Defective, damaged, incorrect, or misrepresented products may qualify for a refund, replacement, or other legally required remedy, even if they fall within a generally non-returnable category.

3. Damaged, Defective, or Incorrect Items

We take great care to ensure that every order is accurately packed and delivered in good condition.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs or videos showing the damaged, defective, or incorrect product, if applicable.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include:

• A replacement product.

• A full or partial refund, as appropriate.

• Another remedy required by applicable law.

For verified damaged, defective, or incorrect items, we will cover reasonable return shipping costs when a return is necessary, subject to applicable law.

Please do not discard or return the affected item until our support team has provided instructions, unless otherwise required by law.

4. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Us

Email our customer support team at [Your Customer Support Email] with the subject line "Return Request".

Include your order number, the item you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our team will review your request and, if approved, provide return instructions, including the appropriate return address.

Please do not send any products back without first contacting us, as unauthorized returns may experience processing delays.

Step 3: Prepare Your Return

Securely package the approved item in its original packaging, including all applicable accessories and documentation.

Step 4: Ship Your Return

Ship the approved return to the address provided by our customer support team.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved:

• Refund Method: Refunds will generally be issued to your original payment method.

• Refund Processing: Approved refunds will typically be processed within 5–10 business days after inspection and approval.

• Bank Processing: Depending on your payment provider or financial institution, additional time may be required for the refund to appear in your account.

If you have not received your refund after the stated processing period, please first check with your payment provider or bank. If the issue persists, contact us for assistance.

Refund timelines are estimates and do not limit any rights or remedies available under applicable law.

6. Return Shipping Costs

For returns due to a change of mind, incorrect product selection, or personal preference, customers are generally responsible for return shipping costs.

Original shipping fees, expedited shipping charges, and other optional service fees are generally non-refundable for change-of-mind returns, except where required by law or where otherwise stated at checkout.

For approved returns involving damaged, defective, or incorrect products, Elanovia House will cover reasonable return shipping costs when a return is necessary, as applicable.

We do not charge a restocking fee for approved returns.

7. Exchanges

At this time, exchanges are subject to product availability and approval.

If you would like to exchange an eligible item, please contact our customer support team before sending the product back.

If a direct exchange is unavailable, we may offer an alternative resolution, such as a refund or assistance with placing a new order, subject to applicable law.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We can generally accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may be eligible to request a return in accordance with this policy and applicable law.

If an order cancellation is approved, any eligible refund will be issued to the original payment method.

9. Late or Missing Refunds

If you have not received your approved refund, please follow these steps:

1. Check your original payment account or statement.

2. Contact your credit card company or payment provider, as refund posting times may vary.

3. Contact your bank to confirm whether the refund is pending.

4. If you still have not received your refund, email us at [Your Customer Support Email] with your order number.

Our team will assist you in checking the status of your refund.

10. Order Issues and Delivery Problems

If your order is lost, significantly delayed, or marked as delivered but not received, please contact our customer support team.

We will review the available tracking information and work with the shipping carrier to investigate the issue.

Any applicable refund, replacement, or other remedy will be handled in accordance with our Shipping Policy and applicable consumer protection laws.

11. Policy Exceptions and Consumer Rights

This policy is intended to provide clear and consistent return and refund procedures for Elanovia House customers.

Nothing in this policy is intended to limit, exclude, or override any non-waivable consumer rights or legal remedies available under the laws applicable to your purchase.

Where applicable law provides a longer return period, additional remedies, or different requirements, those legal requirements will take precedence over any conflicting terms in this policy.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or order issues, please contact our customer support team.

Store Name: Elanovia House
Website: https://elanoviahouse.com
Email: [hysd2288@gmail.com]

Subject Line: Return & Refund Inquiry

We aim to respond to customer inquiries within 1–2 business days.

Thank you for shopping with Elanovia House. We appreciate your trust and look forward to providing you with a positive shopping experience!