Shipping Policy

Last Updated: September 27, 2026

At Elanovia House, we are committed to delivering your favorite beauty, hair care, personal care, and wellness products with care and convenience. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

All orders are subject to processing before shipment.

• Processing Time: Please allow 1–3 business days for order processing.

• Business Days: Monday through Friday, excluding weekends and public holidays.

• Order Confirmation: You will receive an order confirmation email once your purchase is successfully placed.

• Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

During peak seasons, promotional events, or holidays, processing times may be slightly extended.

2. Shipping Destinations

Elanovia House currently focuses on serving customers in the United States.

Shipping availability to other countries may vary depending on product availability, shipping carrier restrictions, and local regulations.

Please ensure that your shipping address is accurate and complete when placing your order.

3. Shipping Times and Rates

Our estimated shipping times are as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping	7–15 business days
Order Processing	1–3 business days

Shipping costs are calculated and displayed at checkout, based on your delivery address, order details, and available shipping methods.

Please Note: Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on your location, carrier operations, customs clearance, weather conditions, and other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and tracking instructions, when available.

Please allow 24–72 hours for tracking information to become available after shipment.

You can use the tracking link provided in your shipping confirmation email to monitor your package's delivery progress.

If you have not received tracking information within 7 business days after placing your order, please contact our customer support team.

5. Shipping Delays

While we strive to deliver your orders within the estimated timeframes, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions or natural disasters.

• Customs inspections and clearance procedures.

• Carrier service disruptions or transportation delays.

• Public holidays and peak shopping seasons.

• Incorrect or incomplete shipping information.

If your order experiences a significant delay, please contact us at [Your Customer Support Email]. Our team will assist you in checking the shipment status.

6. Shipping Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We can only accommodate address changes before your order has been processed or shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Elanovia House is not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears to be lost, or has not been delivered within the expected timeframe, please contact our customer support team.

For damaged packages, please provide your order number and clear photographs of the damaged item and packaging, if available.

For packages marked as delivered but not received, we recommend checking your mailbox, front door, household delivery areas, and with your local carrier.

We will review reported shipping issues and work with the shipping carrier to investigate and determine an appropriate resolution in accordance with applicable laws and our store policies.

8. International Shipping, Duties, and Taxes

For international orders, customers may be responsible for applicable customs duties, import taxes, VAT, and other fees, unless these charges have already been collected at checkout or otherwise stated.

Customs clearance procedures may cause additional delivery delays.

Customers are encouraged to review their country's import regulations before placing an order.

9. Split Shipments

Depending on product availability, warehouse locations, or fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, tracking information may be provided separately for each shipment, when available.

You will not be charged additional shipping fees for split shipments unless otherwise disclosed at checkout.

10. Contact Us

If you have any questions or concerns regarding shipping, order tracking, or delivery, please contact us.

Store Name: Elanovia House
Website: https://elanoviahouse.com
Email: hysd2288@gmail.com

Our customer support team will be happy to assist you.

Thank you for shopping with Elanovia House. We appreciate your trust and look forward to serving you!